Follow PeakCare Professional Practice Blog

Get every new post delivered to your Inbox.

Yadeni Tago - Moving Forward Together is In the Spotlight

by PeakCare Qld on 13th October 2016

Home -> Articles -> 2016 -> October -> Yadeni Tago - Moving Forward Together is In the Spotlight

Yadeni Tago - Moving Forward Together

Brisbane’s Family and Child Connect/Indigenous Family and Child Connect, Indigenous Intensive Family Support and Yeaca Dhargo – Aboriginal & Torres Strait Islander Family Support is

In the Spotlight

Brisbane’s Family and Child Connect comprises Mercy Community Services (MCS), Indigenous Family and Child Connect (IFACC - Kurbingui Youth Development, KYD), Indigenous Intensive Family and Child Support Services (Indigenous Family and Child Support Services, IFACSS) and the Yeaca Dhargo Aboriginal & Torres Strait Islander Family Support Service. These services work in collaboration to provide culturally appropriate services in the Brisbane Region. The partnership known as “Yadeni Tago” was named from the Turrbul language and means “Advancing Together.” It was formed to share resources and knowledge to enable better access and quality service delivery to families.

The Yadeni Tago partnership is led by KYD, IFACSS and MCS. The Intensive Family Support Services are an integral part of the service collaboration and include: Act for Kids, Families Together – Churches of Christ and IFACSS.

The Family and Child Connect services were an initiative developed in response to key recommendations of the Carmody Report, Taking Responsibility: A Roadmap for Queensland Child Protection (June, 2013). The report found that approximately 120,000 reports were made to the Department of Child Safety in a financial year, yet 80% did not meet the threshold for further statutory assessment and/or intervention.

As such, recommendations included establishing community based intake, assessment and intervention services for families. The right services at the right time were deemed as essential in genuinely addressing the needs of children and their families dealing with complex social issues.

Yadeni Tago began in January, 2016. In line with the many Family and Child Connect (FaCC) and Intensive Family Support Services around Queensland, the aim is to work with families at risk of entering or re-entering the child protection system. Since opening 2,244 enquiries have been received and 1008 families have been actively engaged.

Yadeni Tago exemplifies a strong presence of Aboriginal and Torres Strait Islander organisations as both the lead agencies and key stakeholders. This relationship is important due to the fact that currently more than 43% of children and families in the statutory child protection system are Aboriginal and Torres Strait Islander.

Statistics note that Aboriginal and Torres Strait Islander children are:

  • 5 times more likely than non-Aboriginal or Torres Strait Islander children to be notified to Child Safety
  • 6 times more likely to suffer harm
  • 9 times more likely to be in out-of-home care

Julie Nelson is the Program Manager of Yadeni Tago. Their mantra is: Connecting families to the right services at the right time. Julie is really optimistic about their achievements thus far. She credits this to the willingness of so many likeminded and genuine key stakeholders that contribute as a well the good will of others involved in this endeavour:

“What is really important about this work is that we need to acknowledge that it is both complex and nuanced. Then we need to be aware that services like ours are developmental and all stakeholders are learning together. That is why relationships and being in this together are so important. More important is good will. I’ve been enthralled by the unreserved willingness of the Brisbane Northside Elders to work with us and share their wisdom. They go out of their way to engage and they are 100% committed to better the lives for all children and their families. There are so many stakeholders who generously give of themselves and their time. We really appreciate that this undertaking is mammoth. I’m delighted so many are getting on board with us and prepared to work out the complexities together to ensure a more accessible and positive experience for children and families in child protection.”

Yadeni Tago interfaces significantly with the Local Level Alliances (LLAs) in Brisbane. The three LLAs are: South West, South and North. These LLAs comprise a multitude of stakeholders from government and non-government organisations across Brisbane. The common thread is the desire to improve the life opportunities of children and their families who may have experienced difficulties and require assistance in various arenas such as: income support, housing, domestic and family violence, education, health, mental health, trauma, social inclusion, connectedness, living with disability, employment and drug and alcohol issues. These alliances also interface with the Intensive Family Support Services that are part of the Brisbane FaCC.

Key functions of Yadeni Tago - IFACC/FACC are:

  • Information, assessment, advice and/or referral for support
  • Active engagement and referral for support
  • Support for Local Level Alliances

Referral criteria to Yadeni Tago are:

  1. The family has a child up to 18 years of age (including unborn children with consent),
  2. The child is not currently in need of protection,
  3. Without support, the child, young person and family are at risk of entering or re-entering the statutory child protection system,
  4. The family would benefit from access to intensive and specialist support services,
  5. The family has multiple and/or complex needs.

With the family’s consent, anyone can refer a family to FACC, IFACC, Indigenous Intensive Family Support (IIFS) and Yeaca Dhargo ATSI Family Support for active engagement. Prescribed entities, including Child Safety, can make a referral to FACC, IFACC, IIFS and Yeaca Dhargo Family Support for active engagement without the family’s consent. Feedback can be provided to referrers with the family’s consent. General feedback in relation to the family engaging and other general information can be provided to a prescribed entity without the family’s consent.

An example of a suitable referral to Yadeni Tago - IFACC/FACC:

A single parent of three children has disclosed a one-off incident of verbal domestic violence and is seeking support

Julie Nelson is pleased with the progress Yadeni Tago is making and the relationships being formed. She is impressed by the level of engagement across the spectrum of clients and colleagues:

“I’m heartened by the willingness of both clients and organisations to engage, go through processes of trial and error, evaluate and then decide what elements of what we’re doing works and what needs to change. That’s really exciting. Ultimately we will make mistakes but we’re all willing to learn from them. Most importantly we are all here for the children and families. We want to ensure that they are supported to have the best possible opportunities they can to live safely together, preferably with connections beyond their immediate families that include kin, culture, community and service providers that enhance opportunities for family support, education, health, social inclusion and holistic wellbeing.”

Julie Nelson presented on Yadeni Tago at the AASW/PeakCare Child Protection Practice Group on 12th October 2016.

To contact Yadeni Tago:

Yadeni Tago - IFACC/FACC is located at 445 Zillmere Road, Zillmere 4034 and open Monday to Friday (excluding public holidays) from 8.30am to 5.30pm, extending to 7.30pm on Mondays.

13 FAMILY (133264) is the unique number to access Family and Child Connect. This telephone system routes callers to the relevant Family and Child Connect.

Yadeni Tago has satellite offices at IFACCS, 252 Annerley Road, Dutton Park 4102 with IIFSS. Phone: 07 3239 5340 Fax: 07 3844 7106 email:

Yadeni Tago – Yeaca Dhargo Aboriginal & Torres Strait Islander Family Support Service (YDFS), 425 Zillmere Road, Zillmere 4034. Phone: 07 3156 4800 or email:

Please click on the blog title and then scroll down to comment